Question 1

Which areas do you cover?

Accepted Answer

We deliver across Maseru in three flat-rate zones: Zone 1 (0–3 km, M20), Zone 2 (3–6 km, M30) and Zone 3 (6–10 km, M45). Beyond 10 km we continue at +M2.50 per kilometre up to our 15 km service radius. For towns beyond Maseru — Roma, Mafeteng, Leribe and further — our interdistrict courier runs cover the whole country with quoted turnaround times.

Question 2

How do I send something that is not from a store — say a TV I bought?

Accepted Answer

Use Send a Parcel. Describe the item (weight, size, packaged or not), give us the collection point and the destination, and the platform quotes a price instantly. Inside Maseru a rider collects and delivers immediately; for longer distances your item joins a consolidated run and we give you a delivery date.

Question 3

What does “urgent” mean and why does it cost more?

Accepted Answer

Standard local deliveries ride the normal queue and arrive within 60–90 minutes of collection. Express jumps the queue. Urgent assigns a dedicated rider who drives straight to your destination without other stops — that dedicated vehicle time is why it costs more (about double). For interdistrict parcels, Urgent means a dedicated run instead of waiting for the next consolidated trip.

Question 4

Why do longer distances take days instead of hours?

Accepted Answer

A single parcel to Mafeteng cannot honestly cost M100 if a rider drives there and back just for you — that trip would cost several hundred. So we consolidate: we collect several parcels headed the same way and deliver them together on scheduled runs. You pay a fair share of the trip, and the quoted turnaround (typically 2–4 working days) reflects that. Need it there tomorrow? Choose the Urgent dedicated run.

Question 5

How do I pay for a delivery?

Accepted Answer

Cash on delivery or MoPay — your choice, selected at checkout or when booking a courier request. Every payment is recorded as its own transaction with a provider reference, so your receipt always matches exactly what you paid.

Question 6

Can I follow my delivery while it is on the way?

Accepted Answer

Yes. Every order and every courier request shows a live status timeline — confirmed, collected, in transit, delivered. Store orders track with a number like TBR-2026-0001, parcels with PDR-2026-0001, on the Track a delivery page from any device, no login needed.

Question 7

How do I get my store on TBR?

Accepted Answer

Register as a merchant on the site or send us a message. Our team reviews and onboards new stores within 48 hours. There are no monthly fees — TBR keeps a 3% commission on orders, and you keep 97% of every sale.

Question 8

What happens if something goes wrong with my order?

Accepted Answer

Contact support with your order number. If a refund is due, it is created as a separate refund record that is approved by our team — the original receipt is never silently edited, so there is always a clean paper trail of what happened and why.